Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Carriage’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term The Carriage’ or ‘us’ or ‘we’ refers to the owner of the website, Gracious Homes Ltd, whose registered office is 91 Main Street, Burley in Wharfedale, LS297RR, United Kingdom. Our company registration number is 9893348 , registered in England & Wales. The term ‘You’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

– The content of the pages of this website is for your general information and use only. It is subject to change without notice.

– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

– This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

– All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

– Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

– From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

– Whilst we make every effort to ensure that all details/ information is correct, no responsibility will be accepted for errors and omissions.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

You agree to be bound by the terms and conditions as laid out below and they will govern each Order that You place with us. Each Order is a separate legally binding contract. You should read these terms and conditions carefully and make sure You understand them.

If a provision in these terms and conditions is found to be invalid or unenforceable by a court it will not affect the validity of the remaining provisions.

These terms and conditions are governed by the laws of England and Wales and do not affect your statutory rights.

ORDERS

it is your responsibility to check:

the dimensions of all goods to ensure that they will fit into your property; and

that additional services requested (such as assembly or disposal) are clearly noted in the Order. These will be shown separately. If they are not included in the Order then these services have not been purchased and will not be provided. These can be added by contacting our main office on 01943 864372

For orders over the web site, a confirmation of your order will be sent automatically by e-mail or postal service and, unless You are notified to the contrary within 48 hours of this confirmation, the Order will be deemed to be accepted by The Carriage.

GOODS

The description of the goods will be as specified within the Order.

You should be aware that:

(a) all sizes given are approximate and based on individual manufacturers information

(b) mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances and often, given time will expand slightly.

(d) When placing a mattress on a bedstead please note that there may be a gap around the edges; this is to allow for rotation & bedding.

EX-DISPLAY ITEMS

If You have purchased ex-display items, the price of these items reflects the fact that they may have sustained fair wear and tear.

Ex-display items cannot be returned or refunded unless faulty [further than was stated prior to your purchase] and within the 14 day period from goods being received.

These goods cannot be covered by our ‘price match promise’.

If an ex-display item is deemed to have breached its guarantee, We will choose to either repair the item or refund the price paid for the item, as ex-display items cannot be replaced with a full price item.

It is Your responsibility to check that ex-display items are in a satisfactory condition before placing your Order

You must arrange for collection of the goods within a reasonable time (usually within 7 days of Order).

Within the 14 day period of goods being received, if item is deemed faulty then a full refund will be authorised. Should you wish to cancel your order then delivery, collection and proportionate handling costs will be included at approximately 10% – 20% of item value.

PRICE AND PAYMENT

For furniture, full payment is required either at the time the Order is placed or prior to delivery. The Carriage will collect this using the debit/credit card details or cash supplied by the buyer.

For bespoke beds and mattresses, a 33% payment is required at the time that the order is placed and the Carriage will collect this using the debit/credit card details or cash supplied by the buyer. The buyer will then pay the remaining 67% payment prior to the delivery date, unless otherwise specifically authorised by a director of the company.

DELIVERY AND COLLECTION

Delivery of the Goods may incur a separate charge based on your post code.

Delivery will be made to the delivery address specified on the Order and any changes to a delivery address must be supported by documentary evidence. You must notify us at least 72 hours prior to Delivery of any delivery amendments. Any amendment however small may lead to an increase in lead-time or change of delivery date.

Deliveries outside of 50 mile radius of the store need to be confirmed with the management. We can deliver to most postcodes in the North of England but this is not guaranteed.

Delivery dates and lead times are given in good faith but are approximate and subject to change. Most delivery lead times start from the date of Order. However, some exceptions apply when only a deposit is paid with Order. Please contact our head office for details.

If, as a result of circumstances beyond our control, we are or reasonably believe that we will be unable to complete Delivery of the Goods, we will be entitled to cancel the Order and will provide You with a full refund of all amounts paid.

Delivery will be deemed to have taken place when the Goods have been delivered to the address set out in the Order. Delivery is to the room of Your choice at the delivery address. We do not need to satisfy Ourselves that the person accepting delivery at the agreed address is authorised by You to accept the Goods.

If we are unable to complete Delivery due to the Goods not fitting in the required room at the delivery address; if authorised by a director of the company, You may order a different product as a replacement for the Goods. In these circumstances:

(a) You must pay the difference between the price of the Goods and any replacement product which is of higher value;

(b) You shall not be entitled to a refund of the difference between the price of the Goods and any replacement product which is of lower value; and

(d) If none of the above applies and the customer wishes for a refund, then The Carriage will retain 30% of the complete order value as well as receiving the return of goods, unless otherwise negotiated by a company director.

The Goods may require some assembly. If you have organised an assembly service, this will be carried out by our in-house delivery team. If You have not arranged this service, it is Your responsibility to assemble the Goods. Please note that the availability of assembly services is dependent on the post code being delivered to.

You should inspect the Goods carefully upon Delivery. If assembled by Us at the delivery address, Goods will be deemed accepted once assembled unless You inform us otherwise at the time. Where Goods are not removed from their packaging or You have otherwise not had a reasonable opportunity to inspect the Goods on Delivery, the Goods will be deemed accepted 7 (seven) days after Delivery.

We will notify You in writing or verbally once the Goods are ready for Delivery or collection. If You fail to collect or take Delivery of the Goods on the agreed date, we will not store the Goods for any reason for longer than 28 days unless authorised by a director of the company.

If You fail to pay the full price of the Goods or fail to take Delivery or to collect the Goods within 28 days of the scheduled delivery date, We will be entitled to cancel the Order and You must pay all amounts stated in the Order in addition to our reasonable administration costs, which may be up to 30% of the cost of the Goods. This charge may, at least in part, reflect the price at which we are able to resell the Goods.

DISPOSAL

The collection and disposal of Your old beds/mattresses is an additional service that we offer for free. This is on a like for like basis in relation to the goods ordered from us. Disposal of other items not being directly replaced by new goods is possible but at Our discretion.

This service must be arranged at least 24 hours prior to time of delivery. We reserve the right to refuse collection if items may danger/harm our employees.

Under no circumstance should items for disposal be left exposed to the weather and become wet or soiled. We reserve the right to refuse collection in this instance. In addition Our delivery service driver may refuse to collect such items if they are reasonably concerned about contamination of other customer orders on their vehicle.

RISK AND OWNERSHIP

Responsibility for the goods passes to you once the Goods are Delivered or taken from our shop.

Ownership of the goods passes to you once the goods have been paid in full.

CANCELLATION

Cancellation of Orders for Bespoke Goods or Special Order Goods by You

We will only accept notice of Cancellations of orders for Bespoke Goods or Special Order Goods if the order can be cancelled with Our suppliers without incurring a fee. If a fee is payable to our supplier to cancel the order any Deposit paid by You will not be refunded. If We are able to cancel the order with Our suppliers without incurring a fee We will refund the Deposit paid by You for the Bespoke Goods in full within 30 days’ of receipt of the notice of cancellation. We do not accept cancellations for Bespoke Goods at any time from (the earlier of either) 7 days from the date of order confirmation or once We have confirmed the Bespoke Goods are available for delivery.

Cancellation of Orders for Stock Goods by You – Cooling off period (online Orders Only)

If You feel it necessary to return Stock Goods, You may provide notice to cancel the contract for the purchase of the Stock Goods at any time from placing the order with Us to within 14 (fourteen) days of delivery of the Stock Goods. To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by recorded post or email to info@thecarruageburley.co.uk). You must following such cancellation return the relevant Stock Goods to The Carriage, 91 Main Street, Burley in Wharfedale, LS29 7RR in its original, unused condition in secure and original packaging within 21(twenty one) days of delivery.

Due to the nature of some of our products in the interests of health and hygiene reference Distance Sellers Act 2000 we are unable to offer a refund on any duvet, pillow, mattress, mattress protector, mattress toppers or other item which is likely to be used against naked skin unless the product is faulty. This does not affect your statutory rights.

Ex-display items cannot be returned or refunded unless faulty [further than was stated prior to your purchase] and within the 14 day period from goods being received.

Buyers can open the packaging to inspect a product on delivery, but, if they are then rejected, the Buyer must take good care of the Goods until they are collected by The Carriage (or their agents).

The Goods must be unused, in their original condition and made available for collection at a time agreed with The Carriage. The collection date should not exceed 21 days from the cancellation date.

The Carriage will levy a collection charge for collection of the cancelled Goods. The collection charge will be the standard delivery cost to your postcode. This charge will be deducted from the refund value of the Goods.

Alternatively, the Buyer may return the Goods (at the Buyers cost) in their original condition and adequately packaged to prevent damage to:

The Carriage, 91 Main Street, Burley in Wharfedale, LS29 7RR.

Following collection or return, if the Goods are found to be damaged (and the damage is not the result of our actions), The Carriage will seek to recover the cost of remedying the damage from the Buyer

REFUNDS

Refunds will be made to You as soon as possible and in any event within a period of 30 days from return of the Goods.

If Goods have been Delivered, then a refund cannot be made until we have collected the Goods.

If You participated in a linked saving offer (for example, buy a chair for £999 and get a £200 footstool) You must return both items to get a full refund. If You only returned the chair in the given example, You would be refunded only £799 to cover the price of the footstool.

If You participated in a ‘multibuy’ offer (for example, buy 3 items for the price of 2) You must return all the items to get a full refund. If You only return part of such an Order then any ‘multibuy’ saving will be deducted from the amount of Your refund.

If goods have been delivered then a refund will not be issued due to a customers change of mind or circumstances. In the event of this, a minimum retention of goods to The Carriage will be applied to 30% of the goods value, unless otherwise negotiated with a company director.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform Our obligations under the Order that is caused by events outside Our reasonable control. These include (without limitation) the following:

(a) delays caused by one of Our suppliers

(b) strikes, lock-outs or other industrial action;

(d) unavailability of shipping, aircraft, motor transport or other means of public or private transport; or

(e) unavailability of public or private telecommunications networks.

– Our obligations under these terms and conditions are suspended for the period that such events continue and we will have an extension of time to perform these obligations for the duration of that period.

LIMITATION OF LIABILITY

We do not accept any responsibility for damage to Your property during Delivery other than damage due to Our negligence when Our liability is limited to Your direct costs to repair that damage.

Our total liability in connection with or arising from the Order, whether in negligence or otherwise, shall be limited to the value of the Goods.

We shall not be liable for any indirect or consequential losses, costs or expenses in connection with or arising out of the Order.

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability which may not otherwise be limited or excluded under applicable law.

Any goods that are moved during a fitting/ delivery by us such as: white goods, computers, washing machines etc are done so at customers own risk. We will not be held responsible for any leaks, faults or damage after our installation/ delivery. Should you have any concerns for delicate or precious goods, we strongly advise that you arrange for their removal prior to our arrival.

DATA PROTECTION

Please refer to our separate Privacy Policy

QUESTIONS

For questions, requests to amend Orders, requests to change Delivery details, requests for refunds and all other queries You may contact Us by:

(a) contacting our store where You placed Your Order: The Carriage, 91 Main Street, Burley in Wharfedale, LS29 7RR

(b) calling Our customer services on 01943 864372;

(d) writing to The Carriage at this address: The Carriage, 91 Main Street, Burley in Wharfedale, LS29 7RR.

(e) contact us through our Contact Form on our Contact Us page

COMPLAINTS

We sincerely hope that you’re happy with any item or service that you have received from us and that you’ll never have reason to complain. However, if there’s something that you’re not happy with, please follow our simple procedure below so that we can try to put the matters right.

Any damage must be reported within 48 hours of delivery. For any manufacturers faults or reasons for complaint, please contact our main office on 01943 864372 or email info@thecarriageburley.co.uk